KAGENYI LUKKA: The Paradigm Shift: How New Public Management Reforms Have Revolutionized Public Service Delivery in Uganda

The traditional public administration model, characterized by bureaucratic tendencies and red tape, has long been criticized for hindering efficiency and effectiveness in public service delivery. In response, the New Public Management (NPM) reforms emerged, emphasizing market-oriented approaches, decentralization, and customer-centricity. This article examines how African countries, including Uganda, have adopted NPM doctrines, such as projectized management and contracts, to improve public service delivery. Focusing on Uganda's experience, we demonstrate how these reforms have led to significant gains in efficiency and effectiveness The traditional public administration model, rooted in Weberian bureaucracy, has been criticized for its rigidity, inefficiency, and lack of